Frequently Asked Questions
GENERAL
We create a variety of handmade floral arrangements, including paper flowers, high-quality artificial flowers, and mixed designs. Our collections also include seasonal décor, wreaths, and personalized decorative pieces designed to suit different spaces and occasions.
My floral arrangements are designed to be long-lasting. Whether made from paper or high-quality artificial flowers, each piece keeps its beauty over time. When displayed indoors and away from direct sunlight or moisture, they can be enjoyed for many years.
I carefully select quality materials and aim to use eco-friendly and responsibly sourced options whenever possible. Each arrangement is handcrafted with attention to sustainability, durability, and minimal waste.
Yes - challenges are my passion. Together, we can turn your ideas into a unique and memorable piece. Whether you have a clear vision or just a feeling in mind, I’ll guide you through the process so we can create something truly personal and one of a kind.
No special maintenance is required. Our floral arrangements don’t need water, just occasional gentle dusting. For best results, we recommend keeping them indoors and away from direct sunlight to preserve their beauty over time.
Each piece is carefully handmade, which means no two designs are exactly the same. Small variations are part of their charm and make every creation truly unique.
SHIPPING
I currently ship within Belgium. Depending on availability and destination, shipping to other European countries may also be possible. If you’re unsure, feel free to contact me before placing your order.
Each piece is handmade, so processing times may vary depending on the design and level of customization. Orders are usually prepared within a few business days before being shipped. Delivery times depend on the carrier and destination.
Every order is carefully packaged using protective materials to ensure safe delivery. Special attention is given to delicate details, so your item arrives in perfect condition, ready to be displayed or gifted.
Shipping costs are calculated at checkout and may vary depending on the size of the item and delivery location.
Yes. Once your order has been shipped, you will receive a tracking number so you can follow your delivery every step of the way.
In the unlikely event that your order arrives damaged, please contact me as soon as possible with photos of the item and packaging. I’ll do my best to find a suitable solution for you.
RETURNS
Yes, I accept returns for standard (non-custom) items. If you’re not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
You may request a return within 14 days of receiving your order, in line with European consumer regulations.
Custom or personalized items are not eligible for return, as they are created specifically for you. However, if there is an issue with your order, please contact me and I’ll do my best to help.
Returned items must be unused, in their original condition, and carefully packaged to prevent damage during return shipping. Please ensure that returned items are packaged and shipped correctly. Any additional customs fees or charges incurred due to improper shipment cannot be reimbursed.
To request a return, please contact me by email and include your order number along with a brief explanation. I’ll guide you through the next steps.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. For defective products, I will provide a prepaid shipping label.
Refunds will be processed within 7 business days after I receive and inspect the returned item. The refunded amount will be sent to the original payment method, and a confirmation email will follow.
Didn't find the answer you were looking for? Get in touch - I'm here to help!
GENERAL
We create a variety of handmade floral arrangements, including paper flowers, high-quality artificial flowers, and mixed designs. Our collections also include seasonal décor, wreaths, and personalized decorative pieces designed to suit different spaces and occasions.
My floral arrangements are designed to be long-lasting. Whether made from paper or high-quality artificial flowers, each piece keeps its beauty over time. When displayed indoors and away from direct sunlight or moisture, they can be enjoyed for many years.
I carefully select quality materials and aim to use eco-friendly and responsibly sourced options whenever possible. Each arrangement is handcrafted with attention to sustainability, durability, and minimal waste.
Yes - challenges are my passion. Together, we can turn your ideas into a unique and memorable piece. Whether you have a clear vision or just a feeling in mind, I’ll guide you through the process so we can create something truly personal and one of a kind.
No special maintenance is required. Our floral arrangements don’t need water, just occasional gentle dusting. For best results, we recommend keeping them indoors and away from direct sunlight to preserve their beauty over time.
Each piece is carefully handmade, which means no two designs are exactly the same. Small variations are part of their charm and make every creation truly unique.
SHIPPING
I currently ship within Belgium. Depending on availability and destination, shipping to other European countries may also be possible. If you’re unsure, feel free to contact me before placing your order.
Each piece is handmade, so processing times may vary depending on the design and level of customization. Orders are usually prepared within a few business days before being shipped. Delivery times depend on the carrier and destination.
Every order is carefully packaged using protective materials to ensure safe delivery. Special attention is given to delicate details, so your item arrives in perfect condition, ready to be displayed or gifted.
Shipping costs are calculated at checkout and may vary depending on the size of the item and delivery location.
Yes. Once your order has been shipped, you will receive a tracking number so you can follow your delivery every step of the way.
In the unlikely event that your order arrives damaged, please contact me as soon as possible with photos of the item and packaging. I’ll do my best to find a suitable solution for you.
RETURNS
Yes, I accept returns for standard (non-custom) items. If you’re not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
You may request a return within 14 days of receiving your order, in line with European consumer regulations.
Custom or personalized items are not eligible for return, as they are created specifically for you. However, if there is an issue with your order, please contact me and I’ll do my best to help.
Returned items must be unused, in their original condition, and carefully packaged to prevent damage during return shipping. Please ensure that returned items are packaged and shipped correctly. Any additional customs fees or charges incurred due to improper shipment cannot be reimbursed.
To request a return, please contact me by email and include your order number along with a brief explanation. I’ll guide you through the next steps.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. For defective products, I will provide a prepaid shipping label.
Refunds will be processed within 7 business days after I receive and inspect the returned item. The refunded amount will be sent to the original payment method, and a confirmation email will follow.
Didn't find the answer you were looking for? Get in touch - I'm here to help!
GENERAL
We create a variety of handmade floral arrangements, including paper flowers, high-quality artificial flowers, and mixed designs. Our collections also include seasonal décor, wreaths, and personalized decorative pieces designed to suit different spaces and occasions.
My floral arrangements are designed to be long-lasting. Whether made from paper or high-quality artificial flowers, each piece keeps its beauty over time. When displayed indoors and away from direct sunlight or moisture, they can be enjoyed for many years.
I carefully select quality materials and aim to use eco-friendly and responsibly sourced options whenever possible. Each arrangement is handcrafted with attention to sustainability, durability, and minimal waste.
Yes - challenges are my passion. Together, we can turn your ideas into a unique and memorable piece. Whether you have a clear vision or just a feeling in mind, I’ll guide you through the process so we can create something truly personal and one of a kind.
No special maintenance is required. Our floral arrangements don’t need water, just occasional gentle dusting. For best results, we recommend keeping them indoors and away from direct sunlight to preserve their beauty over time.
Each piece is carefully handmade, which means no two designs are exactly the same. Small variations are part of their charm and make every creation truly unique.
SHIPPING
I currently ship within Belgium. Depending on availability and destination, shipping to other European countries may also be possible. If you’re unsure, feel free to contact me before placing your order.
Each piece is handmade, so processing times may vary depending on the design and level of customization. Orders are usually prepared within a few business days before being shipped. Delivery times depend on the carrier and destination.
Every order is carefully packaged using protective materials to ensure safe delivery. Special attention is given to delicate details, so your item arrives in perfect condition, ready to be displayed or gifted.
Shipping costs are calculated at checkout and may vary depending on the size of the item and delivery location.
Yes. Once your order has been shipped, you will receive a tracking number so you can follow your delivery every step of the way.
In the unlikely event that your order arrives damaged, please contact me as soon as possible with photos of the item and packaging. I’ll do my best to find a suitable solution for you.
RETURNS
Yes, I accept returns for standard (non-custom) items. If you’re not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
You may request a return within 14 days of receiving your order, in line with European consumer regulations.
Custom or personalized items are not eligible for return, as they are created specifically for you. However, if there is an issue with your order, please contact me and I’ll do my best to help.
Returned items must be unused, in their original condition, and carefully packaged to prevent damage during return shipping. Please ensure that returned items are packaged and shipped correctly. Any additional customs fees or charges incurred due to improper shipment cannot be reimbursed.
To request a return, please contact me by email and include your order number along with a brief explanation. I’ll guide you through the next steps.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. For defective products, I will provide a prepaid shipping label.
Refunds will be processed within 7 business days after I receive and inspect the returned item. The refunded amount will be sent to the original payment method, and a confirmation email will follow.
Didn't find the answer you were looking for? Get in touch - I'm here to help!
Discover exclusive bouquets at special prices.
Unique creations, rare discounts. Don’t miss our Limited Special Offers.
Exclusive bouquets at special prices.
Unique creations, rare discounts. Don’t miss our Limited Special Offers.